In the rapidly evolving world of digital finance, few roles offer the blend of creativity, strategy, and community impact quite like that of a Web3 Community Manager. At OKX, a global leader in digital asset innovation since 2017, we're not just building platforms—we're building ecosystems. With over 50 million users across 180+ countries, our mission is clear: to democratize financial access through blockchain technology and decentralized finance (DeFi).
Now, we're looking for a passionate and proactive Web3 Community Manager to lead our growing presence in Italy, based in Rome. This is more than a job—it’s an opportunity to shape how Italians engage with crypto, Web3, and the future of money.
Why OKX Stands Out in the Web3 Landscape
OKX isn’t just another exchange. We’re a full-stack Web3 ecosystem offering one of the most advanced digital asset trading platforms, blockchain infrastructure, and user-centric tools in the industry. From spot and derivatives trading to wallet solutions and NFT marketplaces, our product suite empowers both beginners and experts to explore the decentralized web with confidence.
Our commitment to innovation is matched by our dedication to community-driven growth. That’s where you come in.
👉 Discover how you can lead Italy’s next wave of Web3 adoption with a global innovator.
Your Role: Building Bridges Between Technology and People
As the Web3 Community Manager for Italy, you’ll be the heartbeat of our local engagement strategy. You won’t just manage conversations—you’ll inspire them. Your work will directly influence how Italian users perceive, interact with, and grow within the OKX ecosystem.
Key Responsibilities
🌐 Community Growth & Engagement
- Lead all aspects of local community operations, from daily moderation to strategic expansion.
- Design and execute a user conversion strategy that turns newcomers into active participants.
- Drive meaningful interactions across forums, Telegram groups, Discord servers, and social media platforms to boost engagement and brand loyalty.
🎯 Campaign Collaboration & Event Leadership
- Partner with marketing, product, and regional teams to define campaign goals and deliverables.
- Organize engaging online events—AMAs, workshops, webinars—and support offline meetups in major Italian cities.
- Conduct regular surveys to gather feedback on products and services, ensuring user voices shape development.
🔍 Market Insight & Strategic Expansion
- Identify emerging platforms and communities where Italian crypto enthusiasts gather—and bring them into the OKX fold.
- Provide actionable market insights and user behavior analysis to inform product roadmaps and regional strategies.
- Source and collaborate with Key Opinion Leaders (KOLs) to amplify reach and credibility in the local market.
📚 Education & Advocacy
- Support the creation of educational content tailored to Italian audiences—explaining complex Web3 concepts in simple, relatable terms.
- Promote OKX offerings through creative, non-salesy campaigns that add real value to the community.
What We’re Looking For: Skills That Matter
To thrive in this role, you need more than just experience—you need passion, cultural fluency, and a deep understanding of what makes Web3 communities tick.
Core Requirements
- Proven background in customer support or community management, ideally in tech or fintech environments.
- Hands-on experience managing communities on Twitter (X), Telegram, Discord, and other real-time engagement platforms.
- Fluent in both English and Italian (or another major European language), with excellent written and verbal communication skills.
- Solid grasp of cryptocurrency fundamentals, blockchain trends, DeFi protocols, and NFT ecosystems.
- Willingness to work flexible hours, including evenings and weekends, to align with peak community activity times.
👉 Join a team where your voice shapes the future of crypto in Europe.
Bonus Qualifications: What Sets You Apart
While not required, these experiences will give you an edge:
- Prior work in cross-cultural or global remote teams, especially across time zones.
- Previous experience at a crypto exchange or blockchain startup.
- A genuine enthusiasm for blockchain payments, smart contracts, or DAOs.
- Familiarity with analytics tools for tracking community growth and sentiment.
Why This Role Is More Than Just a Job
At OKX, we invest in people as much as we do in technology. We believe that long-term success comes from empowering our team members to grow, lead, and innovate.
Our Commitment to You
- 💼 Competitive compensation package ranging from $36,000 to $90,000 annually, based on experience and performance.
- 📈 Learning & Development (L&D) programs, including education subsidies for courses, certifications, and conferences.
- 🤝 Regular team-building activities and company-wide events that foster connection and creativity.
- 🌍 A truly global, diverse, and inclusive workplace where different perspectives drive innovation.
We also encourage social responsibility—employees are supported in participating in public welfare initiatives that make a difference.
Frequently Asked Questions (FAQ)
1. Is this role fully remote or office-based?
This position is based in Rome, Italy. While some flexibility may be available, regular in-person collaboration is expected as part of local event planning and team coordination.
2. Do I need prior experience in crypto to apply?
Yes—familiarity with cryptocurrency, blockchain technology, and Web3 culture is essential. Whether you’ve traded tokens, used DeFi apps, or followed the space closely, we’re looking for someone who genuinely understands and believes in the ecosystem.
3. How does OKX support employee growth?
We offer structured L&D programs, mentorship opportunities, internal mobility across departments, and financial support for professional development.
4. Will I be working alone or with a team?
You’ll be part of a global Web3 community team while serving as the primary point of contact for Italy. Close collaboration with regional marketing, product, and support teams ensures alignment and impact.
5. Are there opportunities for career advancement?
Absolutely. With OKX’s rapid international expansion, high-performing community managers often progress into regional leadership or specialized strategy roles.
6. What makes OKX different from other crypto platforms?
OKX combines cutting-edge technology with a user-first philosophy. We offer one of the broadest product suites in the industry—from trading and wallets to NFTs and DeFi—backed by robust security and a commitment to transparency.
Ready to Build the Future With Us?
If you’re excited about decentralization, thrive in fast-paced environments, and love connecting with people around transformative technology, this is your moment.
OKX is more than a platform—we’re a movement. And we’re looking for someone in Italy to help us inspire the next generation of crypto adopters.
👉 Take the next step in your Web3 journey—build communities that matter with OKX.
Join us in reshaping finance. One conversation at a time.