If you’ve accidentally deposited a cryptocurrency that’s not supported by OKX into your account, you won’t be able to trade or use that asset within the platform. However, good news — OKX now offers a self-service withdrawal feature for non-tradable assets, allowing you to recover your funds without needing to contact customer support.
This guide walks you through everything you need to know about withdrawing unsupported or non-listed digital assets from your OKX account — including key steps, safety tips, and platform-specific instructions for both mobile and web users.
Understanding Non-Tradable Assets on OKX
Non-tradable assets refer to cryptocurrencies that are either:
- Not listed on OKX
- Delisted due to market or compliance reasons
- Received via airdrops
- Sent using an unsupported blockchain network
While these assets can’t be traded, OKX allows eligible users to self-withdraw them directly, reducing dependency on manual support and speeding up recovery.
👉 Recover your crypto in minutes with OKX’s secure self-service tools.
Key Steps Before Withdrawing Non-Tradable Assets
Before initiating a withdrawal, follow these essential precautions to ensure a smooth and safe transfer:
1. Confirm Wallet or Exchange Support
Verify that the receiving wallet or exchange supports the specific cryptocurrency and the blockchain network you're using. For example, some tokens exist across multiple chains (e.g., ERC-20, BEP-20), and sending them via the wrong network could result in permanent loss.
2. Obtain a Valid Deposit Address
Log in to your destination wallet or exchange and generate a deposit address for the exact token you're withdrawing. Double-check that this address is active and accepts deposits for that asset.
3. Match the Correct Blockchain Network
Ensure the withdrawal network on OKX matches the one used by your receiving address. Mismatched networks are one of the most common causes of lost funds.
🔍 Pro Tip: If you're unsure where to receive the asset, use third-party tools like blockchain explorers or crypto databases to check which platforms support the token.
4. Initiate the Withdrawal
Enter the correct address, select the matching network, specify the amount, and confirm the transaction. The system will display estimated miner fees — OKX does not charge additional processing fees.
How to Withdraw Non-Tradable Assets via OKX App
The process is straightforward if you're using the OKX mobile application (version 6.0.29 or higher). Here's how:
- Tap 【Assets】 → 【Funding Account】
Your non-tradable assets will appear under the 【Non-tradable Assets】 section. - Tap the three dots (⋯) next to the asset you want to withdraw, then select 【Withdraw】
You’ll be redirected to the Non-Tradable Asset Withdrawal page. Enter the following details:
- Withdrawal Network: Choose the correct blockchain
- Withdrawal Address: Paste the receiving address
- Amount: Input the quantity to send
⚠️ Note: Processing fees are currently settled in USDT, so ensure you have sufficient USDT balance in your funding account.
- Review all information carefully, then tap 【Submit】 to complete the withdrawal.
✅ Make sure your app is updated to the latest version to access this feature.
How to Withdraw via OKX Web Platform
Prefer using a desktop? The web version offers the same functionality:
- Click 【Asset Management】 → 【My Assets】
- Switch to the 【Funding Account】 tab
- Locate your asset under 【Non-tradable Assets】
- Click the three dots (⋯) next to it and choose 【Withdraw】
Fill in:
- Correct withdrawal network
- Valid receiving address
- Desired amount
Again, remember: fees are paid in USDT, so maintain a small USDT balance for transaction costs.
- Confirm all details and click 【Submit】
Once submitted, the transaction will be processed promptly. You can track its status via a blockchain explorer using the transaction hash.
👉 Start your secure crypto withdrawal journey now — fast, simple, and reliable.
Which Non-Tradable Assets Are Eligible?
OKX currently supports self-withdrawals for several categories of non-tradable assets:
- Cryptocurrencies that have been delisted or are scheduled for delisting
- Tokens received through airdrops
- Coins sent via unsupported networks
- Certain unlisted tokens deposited by mistake
The platform continues to expand support for more assets over time. While there isn’t a fixed public list of all supported tokens for self-withdrawal, OKX evaluates each case based on technical feasibility and security standards.
If your asset isn’t appearing in the non-tradable section, it may not yet be eligible — consider reaching out to OKX support as a next step.
Frequently Asked Questions (FAQ)
❓ Can I withdraw any cryptocurrency I accidentally deposited?
You can withdraw most unsupported or mistakenly deposited assets if they’re recognized as non-tradable and appear in your funding account under that category. However, full eligibility depends on technical compatibility and ongoing system updates.
❓ Why do I need USDT to withdraw a non-tradable asset?
OKX uses USDT to cover blockchain gas fees during withdrawal processing. This ensures consistent fee calculation across different networks and avoids complications with volatile or illiquid tokens.
❓ What happens if I enter the wrong withdrawal network?
Entering an incorrect network may lead to permanent loss of funds. Always cross-verify that the withdrawal chain matches your receiving wallet’s supported network.
❓ Is there a fee for using the self-withdrawal feature?
OKX does not charge an extra service fee. However, standard blockchain miner fees apply and are deducted in USDT from your account.
❓ How long does a non-tradable asset withdrawal take?
Processing is typically fast — usually within minutes. However, final confirmation depends on the underlying blockchain’s congestion and speed.
❓ Can I recover assets sent to OKX via unsupported smart contracts?
In most cases, yes — especially if the token standard is technically readable by OKX’s systems. But complex contract-based tokens may require manual review.
How to Avoid Depositing Unsupported Assets
To prevent future issues:
- Always verify whether OKX supports a cryptocurrency before depositing
- Check both the token name and blockchain network (e.g., Ethereum vs. BSC)
- Use OKX’s built-in deposit interface — never send funds directly to a generic address
- When in doubt, consult OKX’s official help center or customer service
👉 Stay ahead with OKX — where security meets simplicity in crypto management.
Final Thoughts
Accidentally depositing a non-tradable asset no longer means losing your funds forever. Thanks to OKX’s self-service withdrawal system, recovering misplaced crypto has become faster, easier, and more user-friendly than ever.
By following the steps outlined above — confirming compatibility, selecting the right network, and maintaining a small USDT balance — you can reclaim your digital assets with confidence.
As OKX continues expanding support for more tokens and improving user recovery options, staying informed is key to safe and efficient crypto management.
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