Securing your online accounts starts with a strong, regularly updated password. Whether you're using a mobile app or web platform, knowing how to efficiently update your login credentials is essential for maintaining control over your digital presence. This guide walks you through the complete process of changing your login password—whether you remember your current one or need to reset it—on both mobile and desktop platforms.
The steps outlined here are designed for clarity and security, ensuring that your account remains protected throughout the update process. We'll also explain key security features, temporary restrictions, and best practices to help you maintain optimal account safety.
Updating Your Password on the App
If You Remember Your Current Login Password
If you're still able to log in but want to enhance your security by updating your password, follow these steps:
- Open the OKX app and tap on the Menu icon.
- Navigate to Profile and Settings, then select Security.
- Under the Authentication Methods section, tap on Login Password.
You'll be prompted to enter:
- Your current login password
- A new login password (must meet specific criteria)
Ensure your new password meets the following requirements:
- Between 8 and 32 characters
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one special symbol (e.g., !@#$%^&*)
- Complete the required security authentication—this could be a code from your phone, email, or authenticator app—and select Confirm.
👉 Secure your account now with a strong, updated password.
Once confirmed, you’ll receive an SMS or email notification confirming the change.
Important: After changing your password, withdrawals will be disabled for 24 hours when logging in from a new device. This is a security measure to protect your assets.
If You’ve Forgotten Your Login Password
Don’t worry if you can’t remember your current password. You can still regain access and reset it securely.
- From the login screen, enter your registered phone number or email address.
- Tap Forgot your password.
- Confirm your contact information and proceed.
- Enter a new login password that meets the same strength requirements listed above.
- Re-enter it to confirm.
- Complete the two-factor authentication (2FA) step by entering the code from your authenticator app or received via SMS/email.
- Select Confirm to finalize the change.
You’ll be redirected to the login page where you can sign in using your updated credentials.
A confirmation message will be sent to your registered email or phone number once the update is successful.
Remember: The 24-hour withdrawal hold applies after logging in from a new device post-password change.
Updating Your Password on the Web Platform
If You Remember Your Current Password
Changing your password via the web interface is just as straightforward:
- Log in to your account at the official website.
- Click on your profile icon in the top-right corner, then go to Security.
- In the Authentication Methods section, find Login Password and click Change Password.
Provide:
- Your current password
- Your desired new password (meeting all complexity rules)
- Your 2FA code, if enabled
- Click Confirm to complete the update.
You’ll receive an instant email or SMS notification confirming the successful change.
👉 Update your web login password in seconds for better protection.
This method ensures full control over your account settings with real-time feedback and secure verification layers.
If You’ve Forgotten Your Web Login Password
Losing access doesn’t mean losing control. Here’s how to reset your password online:
- Go to the login page and enter your phone number or email address.
- Click Forgot your password.
- Enter the verification code sent to your registered contact method.
Create a new password that satisfies all required criteria:
- 8–32 characters
- One uppercase letter
- One lowercase letter
- One digit
- One special character
- Confirm your new password and click Confirm.
- Upon success, select Continue to Login to return to the sign-in page and use your updated credentials.
Again, a confirmation alert will be delivered via SMS or email.
Note: As with the app, expect a 24-hour restriction on withdrawals when accessing your account from unfamiliar devices after resetting your password.
Frequently Asked Questions
Why do I need to wait 24 hours before withdrawing after changing my password?
This delay is a critical security feature designed to prevent unauthorized access and potential asset theft. If someone gains temporary access to your account, this cooling-off period gives you time to detect suspicious activity and take action before any funds can be moved.
What should I do if I don’t receive the verification code?
First, check your spam or junk folder. If you still haven’t received it, ensure your registered phone number or email is correct. You can also request a new code after a short waiting period. Make sure your network connection is stable during this process.
Can I reuse an old password?
No. For security reasons, the system does not allow reuse of previous passwords. Always create a unique combination each time you update your credentials.
Is two-factor authentication (2FA) required when changing my password?
Yes. Completing 2FA is mandatory during both password changes and resets. This adds an extra layer of identity verification and significantly reduces the risk of account compromise.
How often should I change my login password?
While there's no fixed rule, experts recommend updating your password every 60 to 90 days—especially if you've used it across multiple services or suspect any exposure.
What makes a strong password?
A strong password avoids common words, personal information (like birthdays), and simple patterns (e.g., "123456"). Instead, use random combinations of letters, numbers, and symbols. Consider using a trusted password manager to generate and store complex passwords securely.
Final Tips for Maximum Security
- Never share your password or 2FA codes with anyone.
- Avoid logging in from public or unsecured Wi-Fi networks.
- Regularly review your login history for unfamiliar activity.
- Enable biometric authentication (fingerprint or face recognition) on supported devices for faster, safer access.
👉 Stay ahead of threats—protect your digital identity today.
By following these guidelines, you not only protect your personal data but also safeguard any digital assets linked to your account. Taking a few minutes now to update and strengthen your login credentials can prevent serious issues down the line.
Remember: security isn’t a one-time task—it’s an ongoing practice. Stay vigilant, stay informed, and keep your accounts locked down tight.