Buying cryptocurrency through peer-to-peer (P2P) platforms can be fast and convenient, but one small misstep—like forgetting to confirm your payment—can lead to delays or even canceled orders. If you’ve completed the money transfer via a third-party payment platform but didn’t click the “I Have Completed the Transfer” button on the app, the system won’t recognize your payment. As a result, the seller won’t be notified to release the crypto, and the order may expire and cancel automatically.
This article explains what happens in such cases and provides clear, actionable steps to recover your transaction—whether it’s still active, recently canceled, or beyond the appeal window. We’ll also cover best practices to avoid similar issues in the future.
Why Confirming Payment Is Crucial
On most P2P crypto trading platforms, the process is designed to protect both buyers and sellers. When you initiate a buy order:
- The seller locks the cryptocurrency in escrow.
- You receive bank details or a payment QR code.
- You complete the transfer using an external service (e.g., mobile banking, e-wallet).
- You must return to the app and click “I Have Completed the Transfer”.
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Only after this final step does the seller receive a notification that payment has been made and can proceed to release the coins. Skipping this action breaks the chain—even if the money has physically left your account.
Without confirmation, the system assumes no payment was made, and after the time limit expires (usually 15–30 minutes), the order is automatically canceled.
Solution 1: Re-Place the Order Using Payment Proof
If your order was canceled due to non-confirmation, don’t panic—you may still be able to recover it by submitting proof of payment.
Step-by-Step Guide:
- Go to your Canceled Orders page.
- Tap Need Help.
- Select the reason: I’ve Paid, But My Order Was Canceled.
Upload a clear screenshot or receipt showing:
- The full transaction ID
- Recipient details matching those in the order
- Timestamp within the payment window
Once submitted, the system will forward your evidence to the seller for verification.
⚠️ Important Notes:
- Both buyer and seller must have updated their app to version 6.96.0 or higher to use this feature.
- The seller must manually approve the proof before you can re-initiate the trade.
If approved, you’ll see a “Re-Place Order” button. Click it to create a new active order, and wait for the seller to release the cryptocurrency upon confirmation.
This method is fast and effective when used promptly and with valid documentation.
Solution 2: File an Appeal Within 72 Hours
Time is critical. If you miss clicking “I Have Completed the Transfer,” you have a 72-hour window to file an official appeal.
How to Submit an Appeal:
- Open your app and go to C2C Buy Crypto > Orders.
- Locate the canceled order and tap Need Help.
- Choose Select Reason > Contact Seller / Initiate Appeal.
Fill in all required fields:
- Transaction date and time
- Payment method used
- Uploaded proof of transfer
- Brief description of what happened
The support team will review your case and may contact the seller directly. If your payment is confirmed, they can assist in resolving the issue, including facilitating coin release or refund processing.
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Filing early increases your chances of resolution, especially since communication logs and payment data are fresher within this period.
Solution 3: Submit Feedback After 72 Hours
What if more than three days have passed?
Unfortunately, appeals are no longer available after 72 hours. However, you can still report the issue through customer feedback channels.
How to Report Late Issues:
- Tap the menu icon (☰) in the top-left corner of the app.
- Navigate to Help Center.
- Scroll down and select Online Chat.
- Click Submit Feedback.
Provide:
- Order ID
- Screenshots of payment
- Full timeline of events
While resolution isn’t guaranteed at this stage, providing detailed information helps platform teams investigate potential system gaps and assist where possible.
Note: This process may take longer, and outcomes depend on available evidence and seller cooperation.
Frequently Asked Questions (FAQ)
Q: Will my money be refunded automatically if I forget to confirm payment?
A: No. If the order cancels due to non-confirmation, funds aren’t automatically returned because the seller hasn’t been notified. You must contact them or file an appeal with proof of payment.
Q: Can I contact the seller directly outside the app?
A: It’s not recommended. All communication should happen within the platform for security and record-keeping. Messages sent outside the app aren’t admissible as evidence.
Q: What counts as valid proof of payment?
A: Acceptable proof includes:
- Bank transaction records
- E-wallet payment confirmations
- Screenshots with visible amount, recipient, timestamp, and reference number
Blurry images or partial details may delay verification.
Q: How long does it take for the seller to release coins after appeal approval?
A: Typically within 24 hours. If there’s no action, escalate via the Help Center with your case number.
Q: Does updating my app really matter?
A: Yes. Features like reordering with proof require both parties to be on compatible versions (e.g., 6.96.0+). Keeping your app updated ensures access to the latest security and recovery tools.
Q: Can I prevent this issue in future trades?
A: Absolutely. Always follow this checklist:
- Complete transfers quickly
- Return to the app immediately
- Click “I Have Completed the Transfer”
- Wait for coin release before closing the app
Pro Tips for Smooth P2P Trading
- Set a phone reminder during payment to return to the app.
- Enable notifications so you’re alerted when action is needed.
- Keep your camera and storage permissions enabled—this allows quick upload of receipts when appealing.
- Avoid multitasking during checkout; stay focused until crypto is received.
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By following these guidelines, you minimize risks and ensure faster, safer transactions every time.
Final Thoughts
Forgetting to click “I Have Completed the Transfer” doesn’t mean you’ve lost your money or your crypto—but it does require prompt action. Whether you’re re-placing an order, filing an appeal, or submitting late feedback, having solid proof of payment is key.
Always remember: P2P trading relies on trust and procedure. Staying within platform protocols protects everyone involved.
Stay alert, keep your app updated, and never assume a transfer is complete until you’ve confirmed it—and seen the crypto land in your wallet.