As part of an ongoing commitment to delivering tailored, secure, and user-friendly digital asset services, OKX is introducing significant updates to its operations in Brazil. These changes are designed to better serve Brazilian users by launching a dedicated local entity—OKX Serviços Digitais Ltda.—to provide a fully localized platform experience.
This strategic enhancement means Brazilian residents will now benefit from native-language customer support, seamless BRL deposits and withdrawals, and improved regulatory compliance—all aimed at streamlining digital asset management within the country.
👉 Discover how OKX is transforming crypto access for Brazilian users.
What’s Changing with the New Local Entity?
The transition to OKX Serviços Digitais Ltda. marks a major milestone in OKX’s regional development. This new structure ensures that all services comply with local financial regulations while offering enhanced functionality for Brazilian customers.
Key improvements include:
- Local fiat support: Deposit and withdraw Brazilian Real (BRL) directly through integrated local payment methods.
- Dedicated customer service: Receive timely assistance in Portuguese from a support team based in or serving Brazil.
- Faster transactions: Reduce processing times with locally optimized banking and settlement infrastructure.
- Regulatory alignment: Operate on a platform built to meet Brazil’s evolving digital asset regulatory framework.
These upgrades reflect OKX’s long-term investment in Latin America’s fastest-growing crypto markets—and Brazil leads the way.
Preparing for Migration: Critical User Actions
To ensure a smooth transition to the new entity, users must complete several important steps before the migration deadline specified in the official email sent to their registered address.
Failure to act may result in restricted access or temporary freezes on certain assets. However, please note: your funds remain safe at all times, and you’ll retain full ability to withdraw them even if your account becomes restricted.
Step 1: Manage Unavailable Tokens
Not all tokens supported globally on OKX are available through the Brazilian entity. If you hold any such tokens, you must take one of the following actions:
- Convert the unavailable token into a supported one (e.g., swap for BTC, ETH, USDT, or other listed assets).
- Withdraw the token to an external wallet before migration.
⚠️ If no action is taken, unavailable tokens will be frozen post-migration and can only be withdrawn—not traded or used within the platform.
You can review the complete list of supported tokens for Brazilian users via OKX’s official resources.
👉 See which crypto assets are available for Brazilian users on OKX.
Step 2: Set Trading Accounts to “No Margin” Mode
All margin trading features—including leverage-based spot margin and derivatives—will not be immediately available under the new local entity. To prepare:
- Close all open margin positions.
- Exit any active trades in perpetual contracts, futures, or options.
- Switch your main and sub-trading accounts to "No Margin" mode.
This adjustment ensures compliance with conservative risk frameworks preferred in regulated environments and protects users during the transition.
Step 3: Redeem Funds from Financial Products
Any funds currently locked in yield-generating or fundraising products must be redeemed prior to migration. These include:
- OKX Earn: Staked or flexible savings assets.
- OKX Loan: Collateralized borrowing positions.
- Jumpstart: Participation in token launches or IEOs.
Leaving funds in these products may delay access after migration. Early redemption guarantees uninterrupted control over your assets.
Why These Changes Matter for Brazilian Users
Brazil has emerged as one of the most dynamic crypto economies in the world, with over 30 million active users and growing institutional adoption. With this update, OKX positions itself as a compliant, reliable, and locally attuned platform for both retail and professional investors.
By establishing a dedicated legal entity, OKX strengthens its ability to:
- Partner with local banks and payment processors.
- Respond swiftly to customer needs in local time zones.
- Adapt product offerings based on regional market behavior and feedback.
This move also aligns with global trends where leading crypto platforms establish localized subsidiaries to meet regulatory expectations without compromising innovation.
Frequently Asked Questions (FAQ)
Q: Why is OKX creating a separate entity for Brazil?
A: To comply with local regulations, improve user experience, and offer localized services such as BRL transactions and Portuguese-speaking support.
Q: Will I lose access to my funds during the migration?
A: No. Even if your account is temporarily restricted due to incomplete actions, you will always have the ability to withdraw your funds securely.
Q: Can I still trade cryptocurrencies after the migration?
A: Yes, spot trading will remain available. Derivatives and margin trading may be reintroduced later based on regulatory approvals.
Q: What happens if I don’t convert or withdraw unsupported tokens?
A: Unsupported tokens will be frozen and only eligible for withdrawal—not trading or depositing—after migration.
Q: How do I know if I’ve completed all required steps?
A: Log into your OKX account and verify that:
- All margin and derivatives positions are closed,
- Trading accounts are set to “No Margin”,
- Funds are withdrawn from Earn, Loan, or Jumpstart,
- Unsupported tokens have been converted or withdrawn.
Q: Where can I get help with the migration process?
A: Contact OKX’s local customer support team through your account dashboard for personalized assistance in Portuguese.
Looking Ahead: A Smarter, More Localized Crypto Experience
The launch of OKX Serviços Digitais Ltda. isn’t just a structural change—it’s a promise. A promise to deliver faster, safer, and more intuitive digital asset services tailored specifically for Brazilian users.
As the ecosystem evolves, expect future enhancements like expanded fiat gateways, educational initiatives, and community-driven events aimed at empowering users with knowledge and tools for long-term success in crypto.
👉 Stay ahead in the evolving world of digital assets with OKX.
Your journey with crypto doesn’t just continue—it improves.
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